Terms of Use

LOVINOA is an AI-powered personalized music creation service. Users complete a guided quiz providing details about their story, occasion, recipient, musical preferences, and desired language. Using advanced artificial intelligence technology, we generate original, one-of-a-kind songs with custom lyrics, melody, and vocals tailored to each user’s unique story. This is a digital product and service — no physical goods are shipped or delivered. The service is available worldwide in 9 languages (English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, and Chinese).

Song previews (30-second clips) are provided free of charge so you can evaluate the result before purchasing. Full high-quality song downloads and access require payment. LOVINOA reserves the right to modify, update, suspend, or discontinue any aspect of the service at any time, with or without notice. We continuously improve our AI technology and song quality. The availability of specific musical styles, languages, or features may change over time.

By using LOVINOA, you represent and warrant that: (a) you are at least 18 years of age, or if you are between 13 and 18, you have obtained parental or guardian consent; (b) you will provide accurate, current, and complete information in the quiz and any forms; (c) you will not create multiple accounts to abuse promotions or discounts; (d) you will not use automated bots, scrapers, or other programmatic means to access the service; (e) you will not attempt to reverse-engineer, decompile, or extract the underlying AI models or algorithms; and (f) you will not use the service for any unlawful, harmful, threatening, defamatory, or fraudulent purpose.

You are solely responsible for all activities that occur under your account or through your use of the service. LOVINOA reserves the right to refuse service, suspend accounts, or terminate access to anyone for any reason, including but not limited to violation of these terms, abusive behavior toward staff, or submission of prohibited content. Failure to comply with these terms may result in immediate termination of your access without refund.

All payments are processed securely through Stripe, a globally recognized PCI DSS Level 1 certified payment processor. Prices are displayed in your local currency where available, including EUR, USD, BRL, JPY, KRW, and CNY. Stripe’s Adaptive Pricing feature may automatically convert prices to your local currency based on your location; the final amount charged may vary slightly due to exchange rate fluctuations. Payment is required before accessing the full high-quality version of your song. All prices are clearly displayed before you confirm your purchase.

By completing a purchase, you authorize LOVINOA (via Stripe) to charge the specified amount to your selected payment method. Applicable taxes (VAT, sales tax, consumption tax, or other local taxes) may be added to the displayed price depending on your jurisdiction and will be shown at checkout before you confirm payment. Prices may be updated from time to time; the price in effect at the time of your purchase applies. Promotional discounts are applied at checkout and cannot be combined unless explicitly stated. LOVINOA does not store your credit card numbers or full payment details — all payment data is handled exclusively by Stripe.

LOVINOA songs are custom-made digital products. Because you receive a free preview before purchasing, refunds are limited. However, you may request a refund within 7 days of purchase if: (a) the song has significant quality issues (e.g., garbled audio, wrong language, unintelligible lyrics); (b) you experienced a technical error that prevented you from accessing or downloading your song; or (c) the delivered song substantially differs from what was requested in the quiz. To request a refund, contact us at [email protected] within 7 days of purchase, including your order number, the email used for purchase, and a detailed description of the issue.

Refunds are evaluated on a case-by-case basis at LOVINOA’s reasonable discretion. We aim to respond to refund requests within 48 hours. Refunds will not be granted if: the song was successfully downloaded and matches the details provided in the quiz; the request is based solely on subjective taste preferences (e.g., you simply don’t like the style); or the refund request is made after 7 days from purchase. If a refund is approved, it will be processed to the original payment method via Stripe. Processing times depend on your bank or card issuer, typically 5-10 business days. For EU consumers: your right of withdrawal under the Consumer Rights Directive may be waived for digital content once delivery has begun with your explicit consent.

Upon successful payment, you receive a personal, non-exclusive, non-transferable, revocable license to use, listen to, share, and play your purchased song for personal, non-commercial purposes. This includes sharing on social media (with attribution appreciated), playing at private events (weddings, birthdays, anniversaries), and personal listening. LOVINOA and its licensors retain all underlying intellectual property rights, including but not limited to the AI technology, algorithms, methods, musical arrangements, and production techniques used to create songs.

You own the personal story, details, and input you provide through the quiz — that content remains yours. However, you may not: (a) use any LOVINOA song for commercial purposes (advertising, monetized content, resale) without prior written authorization from LOVINOA; (b) redistribute, sublicense, or sell songs to third parties; (c) claim authorship or copyright over AI-generated songs; or (d) use the LOVINOA brand, logo, or trademarks without permission. For commercial licensing inquiries, contact [email protected]. LOVINOA reserves the right to use anonymized, aggregated data about song creation patterns to improve its service.

Users must not submit content that is: hateful, racist, discriminatory, or promotes violence against any individual or group; sexually explicit or pornographic; defamatory, libelous, or designed to harass; infringing on third-party intellectual property rights (e.g., requesting copies of existing copyrighted songs); promoting illegal activities, drug use, or self-harm; or containing personal information of third parties without their consent. LOVINOA reserves the right to refuse to create songs based on content that violates these guidelines, at its sole discretion and without obligation to provide a refund.

You are solely responsible for the accuracy, appropriateness, and legality of the story details, names, and information you provide in the quiz. Songs are generated by AI based on the information you submit, and LOVINOA does not independently verify the accuracy of user-provided content. AI-generated content may not be 100% perfect — minor imperfections in pronunciation, rhythm, or lyrical interpretation are inherent to AI music generation and do not constitute a defect. By submitting content, you represent that you have the right to use all names, stories, and details provided.

LOVINOA and its service are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. LOVINOA does not guarantee that: the service will be uninterrupted, error-free, or secure; the results of using the service will meet your expectations; or the quality of any songs will satisfy your personal preferences. LOVINOA is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.

In no event shall LOVINOA’s total aggregate liability for any and all claims arising out of or relating to these terms or your use of the service exceed the amount you actually paid to LOVINOA for the specific song giving rise to the claim. This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise). LOVINOA shall not be liable for any failure or delay in performance due to force majeure events, including but not limited to natural disasters, pandemics, wars, government actions, internet outages, power failures, or failures of third-party service providers (Stripe, hosting providers, AI services). Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

LOVINOA reserves the right to update, modify, or replace these Terms of Use at any time. Changes become effective immediately upon posting the updated terms on our website. The "Last updated" date at the top of this page reflects the date of the most recent revision. It is your responsibility to review these terms periodically for changes. Your continued use of the service after any changes are posted constitutes your binding acceptance of the updated terms.

For material changes that significantly affect your rights or obligations (such as changes to pricing, refund policy, or data usage), we will make reasonable efforts to notify users through a prominent notice on our website or via email to registered users. If you do not agree with the updated terms, you must stop using the service. These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and LOVINOA regarding the use of the service. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. These terms are governed by the laws of Brazil, without regard to conflict of law provisions, though mandatory local consumer protection laws in your jurisdiction shall also apply.